Citizen Charter – Overview

This report serves as a Citizen Charter, providing detailed information about the various services offered by the Grama Panchayat, the procedures for availing them, the required documents, applicable fees, and the prescribed timelines for service delivery. The primary objective of the Charter is to ensure transparency, accountability, and citizen-friendly governance in the functioning of the Panchayat Office.

Key Contents

1. Certificates and Registration Services

The Charter outlines the procedures for obtaining various certificates issued by the Grama Panchayat President and Secretary, including birth and death registration, inclusion of a child's name in the birth register, residence certificates, building ownership certificates, and related services. The required documents and service delivery timelines for each service are clearly specified.

2. Building Construction and Tax-Related Services

The document explains the procedures and applicable fees for obtaining building permits, assigning building numbers, transferring ownership, availing building tax exemptions, and filing tax appeals. It also specifies the building plans and supporting documents required for construction approvals.

3. Social Security Pensions

The Charter provides details regarding eligibility criteria, application procedures, and required documents for various social security pension schemes, including:

• Indira Gandhi National Old Age Pension
• Widow Pension
• Disability Pension
• Agricultural Labourers’ Pension
• Pension for Unmarried Women Above 50 Years of Age

4. Licenses and Trade Permits

The procedures for obtaining licenses and permits for commercial establishments, factories, livestock-rearing units, and advertising boards are detailed in this section.

5. Health Services

The Charter describes the healthcare services available through the Primary Health Centre, Homoeopathy Hospital, and Ayurveda Hospital, including medical consultations, diagnostic services, issuance of certificates, and immunization services.

6. Agriculture and Animal Husbandry Services

This section covers the agricultural assistance available through the Krishi Bhavan, including insurance schemes, subsidies, farmer training programmes, and related support services. It also includes veterinary services such as treatment, artificial insemination, vaccination programmes, and livestock health care provided through the Veterinary Hospital.

7. Right to Information (RTI)

The document outlines the procedures for obtaining information under the Right to Information Act, including application procedures, prescribed fees, and the timelines for processing requests.

8. Functions and Responsibilities of the Grama Panchayat

The Charter explains the mandatory and general responsibilities of the Grama Panchayat, including:

• Sanitation and public cleanliness
• Waste management
• Drinking water protection and conservation
• Public health services
• Maintenance of roads and street lighting
• Birth and death registration
• Social welfare activities
• Agricultural development
• Other civic and developmental functions

Overall Assessment

The Citizen Charter serves as a comprehensive guide to the services provided by the Grama Panchayat. By clearly specifying service delivery timelines, required documents, applicable fees, and responsible officials, it promotes transparency, accountability, and efficiency in Panchayat administration. The Charter also functions as a practical handbook that enables citizens to access government services more easily and effectively.

Citizen Charter

A commitment by the Grama Panchayat to provide transparent, accountable, efficient, and citizen-friendly public services.